Payment & Refund Policy

Last updated: October 31, 2025

Payments

All payments must be completed through the Platform at the time of booking.
Payment methods include credit/debit cards, wallet payments, and approved mobile money platforms.
Bookings are not confirmed until successful payment is received.
In case of payment errors, users are advised to contact support immediately.

Cancellations made at least 24 hours before the appointment are eligible for a full refund.
Cancellations within 24 hours or no-shows are non-refundable.
Refunds will be processed within 5–10 business days to the original payment method.
Service fees or transaction charges may be deducted from refund amounts only when the cancellation is initiated by the Client. If the refund is due to a vendor-initiated cancellation or a system error, the full amount paid, including any service fees will be refunded.
Vendors are not permitted to issue direct refunds outside the Platform.

Any payment-related complaint must be reported within 7 days of the scheduled appointment date or the transaction date, whichever is later.
The Company reserves the right to investigate and make the final determination.
Chargebacks initiated without first contacting support may result in account suspension.

If you have questions about this policy, please contact us:

📧 Email: support@bookanizer.com

📞 Phone: +234 XXX XXX XXXX